Utpal Writes - on a project called life...

customer focus

Two Simple Yet Rarely Practiced Secrets of Managing a Service Business

November 1, 2011

It is simple like hell. Care about details. At least don’t deliver bad experience. Amazing thing is how little attention is paid to these two, how often we encounter service businesses who just don’t get it. You can easily find a web hosting provider who guarantees 99.99% site uptime and you’ll find at least two [...]

Your Business Is Thriving If…10

March 22, 2011

Your business consistently gets more leads than your current business capacity; No matter with which project team your customers interact, their delight level is almost the same; You take 4 week summer vacation and do not get any ‘urgent’ call from the office; You have generally happy employees. Their lives are balanced, they are able to [...]

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Are You Limited by Your Own Creativity (Which used to work earlier but now not)?

March 8, 2011

Though it brings rewards in the end, most of us are afraid of challenging our own thought patterns as if it were an invasive brain surgery. We’re designed this way, right? Wrong. But yes, we’re conditioned this way. Few weeks ago I had a weekend discussion with one of my friends who shares a rare frequency [...]

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If You Want to Have a Great Project Team

September 24, 2010

… then focus on having a great project team. You can learn about how to have a great project team may be from a book or a senior colleague but the best way to truly learn it is to start building one. Focus on learning by doing. Read on for some tips on the same and [...]

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Stop Being A Hero

September 1, 2010

When you were a child, your grandmother told you, “You’re special, you possess a unique charm; you’re like a hero!” First, you laughed…then you consciously started liking it and eventually started believing that you’re a hero… someone very special. Then, after years of education, you became a software professional and got a good job with [...]

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