- Never let team’s internal conflicts come in a way of doing what is right for the client.
- Give your clients a deal which adds value to their business and focus on long term results; then harvest what you plow.
- Have a daily meeting with your clients. If they are communicating with you, they are essentially not communicating with your competition.
- Always show gratitude to them. You are where you are because they are doing business with you.
- Respect your client’s time.
- Eliminate red-tape.
- Fast is better than slow. Make operations simple where quick-execution is effortlessly done.
- Invest in people and infrastructure.
- If you need a consultant to know what’s best for your client, then you don’t know what you’re doing.
- Keep promises. It might be regarding a meeting, a report, a software delivery or anything.
- Focus on solving their problems with simplest possible solutions. Simple is better than complex.
- Find the ways which make it easier for them to do business with you.
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