Utpal Writes - on a project called life...

Customer Relationships

Do You Manage Your Offshore Software Solutions Business This Way?

October 18, 2009

One of my good friends runs a small 40 people Offshore Software Solutions Agency based in India. The below is a conversation he had with his employees a few days ago.  It is regarding Diwali 2009 leaves: How many do you need? Why do you need? Please cancel it. At least cancel half of it. [...]

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Are You An Offshore Software Project Manager From India?

October 9, 2009

Are you an Offshore Software Project Manager from India? In today’s status report, have you informed your project sponsor and clients that you would be observing New Year Holidays in the mid of October 2009? If yes, great. If no, do it right now! Being proactive and keeping client informed are very important actions in [...]

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Twenty Traits Of Software Project Sponsors Who Have The Power To Screw-up An Offshore Outsourcing Engagement

September 4, 2009

Do not allow enough time to put systems in place. Do not want to be reasonable. Consistently demand what is not practical — cannot stand genuine confrontation. Mostly shouting and yelling over the calls — discouraging tones. Expect that offshore team members are not human but machines who can work for 25 hours a day. [...]

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Disaster-Prone Business Organizations 30

August 25, 2009

Do not have specific, measurable and practical mission statement. Allow internal conflicts get in the way of doing what is right for the customer. Don’t offer their customer a good and fair deal. Unwilling to invest time in building customer relationships. Try to maximize short term profits at the expense of building long-term relationships. Do [...]

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Customer Focused Culture

June 2, 2009

A couple of days ago, I posted below tweet on twitter: You can’t make a good career with a bad employer and it is not worth making a bad career with a good employer! Here is one diagram that will help you understand whether your company is customer focused or not.. Customer Focus is a [...]

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