April 2, 2011
…is easy compared to delivering something that makes a difference. Applauding your Service Delivery Manager being online at 2:00 am to handle client escalation is easy. Applauding your VP of Sales travelling to tens of new geographies to initiate new sales tie-ups is easy. Creating and measuring KRAs to applaud any such activities is relatively [...]
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March 22, 2011
Your business consistently gets more leads than your current business capacity; No matter with which project team your customers interact, their delight level is almost the same; You take 4 week summer vacation and do not get any ‘urgent’ call from the office; You have generally happy employees. Their lives are balanced, they are able to [...]
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