Utpal Writes - on a project called life...

Customer Relationships

Serve a Great Sandwich

November 22, 2011

Many businesses strive to chase the numbers by offering a number of products and services. Piles of bread, hundred different types of sandwiches. Doesn’t matter if their product X is almost similar to competitor’s product Y – they try to win over the price war. And its okay even if they don’t conquer the whole [...]

Two Simple Yet Rarely Practiced Secrets of Managing a Service Business

November 1, 2011

It is simple like hell. Care about details. At least don’t deliver bad experience. Amazing thing is how little attention is paid to these two, how often we encounter service businesses who just don’t get it. You can easily find a web hosting provider who guarantees 99.99% site uptime and you’ll find at least two [...]

How to Use Lateral Approach – a Powerful Tool in Managing Projects (and beyond)?

August 15, 2011

Stay committed to your decisions, but stay flexible in your approach. ~ Tony Robbins In today’s fast paced world, project and lives are getting more complex and continuously changing. What used work twenty years ago, is no longer effective. For example, in the Non-Google days just the knowledge of information had given an edge to [...]

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Your Business Is Thriving If…10

March 22, 2011

Your business consistently gets more leads than your current business capacity; No matter with which project team your customers interact, their delight level is almost the same; You take 4 week summer vacation and do not get any ‘urgent’ call from the office; You have generally happy employees. Their lives are balanced, they are able to [...]

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Are You Limited by Your Own Creativity (Which used to work earlier but now not)?

March 8, 2011

Though it brings rewards in the end, most of us are afraid of challenging our own thought patterns as if it were an invasive brain surgery. We’re designed this way, right? Wrong. But yes, we’re conditioned this way. Few weeks ago I had a weekend discussion with one of my friends who shares a rare frequency [...]

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