Utpal Writes          On Project Management, Leadership, Technology and Self-Help

A most common snag in problem solving is to confuse problems with issues. Most people use both of these words interchangeably which is incorrect.

An issue is essentially a point of question; an item of controversy. When it comes to issues, we are seeking response which consists of comfort or reassurance but not a solution.

When we ask controversial questions, we are raising issues.  Answering those questions would provide necessary comfort or reassurance.  Some examples of issues are as below:

• Should there be a Security Testing Mechanism implemented in the workplace?
• Do we need explicit Rewards and Reorganization Policy in the office?
• Are you coming with me to see that photography exhibition?

Given that we’re not expecting any solution here, answers to the above questions would result in Yes or No. It is possible that either “Yes” or “No” can be responded after discussing the question to a great extent.

Here is the structure of Issue and response:

Issue: A point in question or item of controversy.
Response: Yes or No. An answer that gives comfort or reassurance (or vice versa)

Thus, Issues are points of controversy and best articulated with question words like ‘should’, ‘do’ or ‘are’.

Now let’s understand problems. There are many types of the problems. (For e.g. individual, personal, collective or societal) It can involve associations, teaching, investments, infrastructure, politics or management – just about anything.  Here are some examples of problems.

Present Situation: We have $1500 to develop and promote a company website using best of the SEO Marketing tactics.
Needed Solution: How can we accomplish this project on such a little budget?

Present Situation: I am requested to attend the office this weekend just because the work was not completed which was original responsibility of my colleague who seems to be absconding.
Needed Solution: How can I communicate to my boss that I have pre-planned date with my girlfriend this weekend and I could deal with this problem on Monday instead?

Here is the structure of problem and solution.

Problem: An unwelcomed situation which is difficult to change.
Solution: The method or mechanism to change.

The problems are best articulated in two-part problem statements that describe the current situation and ask how a specific, desired result can be achieved. The solution is an instrument employed to change the current situation into welcomed situations.

Thus, Problems are very much distinct from issues.

So from now on, listen to how people talk about problems, what attitude towards problem solving do they convey? Are they confusing problems with issues?

The problem about problem is, we just can’t get rid of them no matter who we are or what we do. We all have to face them but what we can control is how to handle them and I believe that the distinction between issue and problem will strengthen us to better handle them.

Do you have any more insights on Issues, responses, problems or solutions?  If yes, please feel free to share your views by making use of comments and I’d love to edify you or learn something new.

See Also:

1. Five Chronic Problems With Failed Projects And How To Overpower Them With Common Sense
2. Seven Tips To Deal With Rationalization
3. Seven Step Approach To Deal With an Insulting Email From Boss
4. Everyday Status Meeting – An Absolute Project Killer
5. Managing Your BOSS
6. Nine Irrefutable Ways to Establish and Maintain Profound Relationship with Your Boss
7. Nine Steps To Deal With Bad Management