Utpal Writes - On Project Management, Leadersihp and Self-Help

Good Apology 3

by Utpal Vaishnav on September 1, 2009

  1. I’m sorry.
  2. It was my fault.
  3. What can I do to make it right?

Third one is often missed – so make sure not to miss it when you apologize.

(Thanks to my friend Jay Khetia for sharing this small but wonderful insight.)

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See Also:

  1. Seven Step Approach To Deal With an Insulting Email From Boss

{ 2 comments… read them below or add one }

Mujeeb Khumawala September 1, 2009 at 8:17 am

Indeed a good apology for the scenarios where things can be altered to make it right again.

At times, things can not be made right, if they had been wrong or we can say there is not ‘undo’ after a ‘do’. In such kind of scenarios, this would rather make more sense.

1. I am sorry.
2. I admit, I made a mistake.
3. I won’t repeat this again moving forward / in future.

Choice is ours!!

Reply

Utpal Vaishnav
Twitter:
September 1, 2009 at 10:40 am

Mujeeb,

Nice to see a brilliant perspective to the same thing.

I also love to believe that choice is ours – Thanks for making a choice to comment here :)

Cheers!
Utpal

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