Comments on: Twelve Tips for working with Offshore Teams http://utpal.net/blog/2009/07/20/twelve-tips-for-working-with-offshore-teams/            On Projects, Leadership & Self-Help Thu, 09 Sep 2010 03:35:53 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: Utpal http://utpal.net/blog/2009/07/20/twelve-tips-for-working-with-offshore-teams/comment-page-1/#comment-86 Utpal Fri, 24 Jul 2009 17:08:12 +0000 http://utpal.net/blog/?p=343#comment-86 Thanks for sharing your thoughts, Tanmay. Expectation Management is the most important Key Success Factor in offshore outsourcing. I would say that, Client expects immediate results from the offshore team just because Business Managers of offshore teams allow them to expect that. In fact, they need to play the educator's role and help the client learn how the overall engagement process can be successful. Rather than focusing on short-term profits businesses should focus on long term engagements which are mutually beneficial. Thanks for sharing your thoughts, Tanmay.

Expectation Management is the most important Key Success Factor in offshore outsourcing.

I would say that, Client expects immediate results from the offshore team just because Business Managers of offshore teams allow them to expect that.

In fact, they need to play the educator’s role and help the client learn how the overall engagement process can be successful.

Rather than focusing on short-term profits businesses should focus on long term engagements which are mutually beneficial.

]]> By: Tanmay Vora http://utpal.net/blog/2009/07/20/twelve-tips-for-working-with-offshore-teams/comment-page-1/#comment-83 Tanmay Vora Fri, 24 Jul 2009 11:16:19 +0000 http://utpal.net/blog/?p=343#comment-83 That's a great compilation. To me, it seems that offshore outsourcing is 80% communication and 20% technology. Skilled resources are still very important, but ultimately success in outsourcing really boils down to communication and expectations-management. I know this sounds cliche' but this is so true. One of the most important things is to view having offshore team as a strategic long term initiative. Most of the clients expect immediate results from the offshore teams and that leads to multiple issues. Having an offshore team will only work when the overall engagement processes are established with long term perspective. It is about realizing that team needs time to settle down and understand cultural aspects before they can get really productive. Clients who don't realize this often burn their fingers. What say? That’s a great compilation. To me, it seems that offshore outsourcing is 80% communication and 20% technology. Skilled resources are still very important, but ultimately success in outsourcing really boils down to communication and expectations-management. I know this sounds cliche’ but this is so true.

One of the most important things is to view having offshore team as a strategic long term initiative. Most of the clients expect immediate results from the offshore teams and that leads to multiple issues. Having an offshore team will only work when the overall engagement processes are established with long term perspective. It is about realizing that team needs time to settle down and understand cultural aspects before they can get really productive. Clients who don’t realize this often burn their fingers.

What say?

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