Utpal Writes          On Project Management, Leadership, Technology and Self-Help

World Class Organization means: “The recognition of an organization as a Benchmark by its industry sector and, for some aspects, by other industry sectors.”

Again, characteristics are definable depending on your business sector. For e.g. if primary business of the organization is ‘Software Development’ then we need to define characteristics based on Benchmark-able Software Development Business Management practices.

Usually a World Class Software Development Business Management possesses the following characteristics:

1. The Organization treats their employees as the MOST vital asset. They ensure that employees are 100% satisfied. They have ‘Your Employee Satisfaction’ system in-place and followed. Any suggestions from even last level employees are recorded and used to provide satisfaction to them.
2. Every Employee starts believing that it is not a company where they are working, it is their OWN company! Company take advantage of this mindset to serve their clients in a way they want to be served from the company.
3. The Organization ensures that proper operations are taking place. Commitments are met. Proper Cash-flow is maintained. There is no scarcity of funds because of proper forecasting and proper ‘Change management’ the latter is important.
4. Appropriate CMM (Capability Maturity Model) levels are applied and followed. Project Management is done with the state-of-art project management tools and extremely talented project managers and most important is that ‘They perform!’ with in the scheduled TAT (Turn-Around-Time) they are constantly in touch with client. They understand that ‘When they have communicated sufficient, they need to communicate once more!’
5. Proper feedback system is in place. Leaders provide constructive feedback; followers follow that and become leader to create more leaders. All the feedback is treated as key indicator for achieving result.
6. Other organizations are envy of the culture of your organization. People want to work with the organization no matter if the salary is not too high compared to competitors.
7. Even Competitors want to do business with the organization in order to learn the ‘world class’ approach.
8. Other than current market, people talks about the methods that the organization follows in order to become what the organization is today

This list can be stretched further… however, I believe it has created the frame of what ‘World Class’ Organization should be.

World Class Organization has nothing to do with its size. Even a two man company can become world class. Everyone knows example of Google.. Lary and Brin… two world class guys… who created world class search engine algorithm and build the world class company. Google is big today… Now, think of Google before 10 years… They are reaping what they have sawed 10 years ago.

Best wishes to invent an opportunity to work in a world class organization!

See Also:

1. Five Steps To Turn An Organization Into A Learning Machine
2. Do You Manage Your Offshore Software Solutions Business This Way?
3. Handsome And Consistent Returns That Lie Hidden Somewhere In Your Mind
4. How Not to Kill Your Business in Bad Times
5. Poor Health Indicators Of Subverting Organizations
6. Five Random Thoughts On Organizational Leadership
7. Three Vital Business Processes For IT Companies That Surmount